Vision - We will be the single point of contact for ICT related support and advice. Our vision is to provide a safe and secure digital support solution, empowering customers to utilise automated processes, to ensure an efficient customer focussed service

Mission - Our mission is to continually develop a secure, efficient, responsive, high quality and customer centric service. We achieve this through: 

• Delivering a proactive, knowledgeable and reliable service at first point of contact, offering support and advice for ICT services
• Offering a variety of contact methods to suit our customer base, including telephone, self-service and in person
• Supporting and developing our staff to ensure we deliver an excellent quality service
• Working with stakeholders to understand the needs of our customers
• Continually developing and improving our services and processes, with focus on increasing automation
• Taking positive action to maintain a high level of customer satisfaction